Information on the collection of personal data and contact details of the responsible person

1.1We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is any data with which you can be personally identified.

1.2The person responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Plasser Robel Services GmbH, Head Office, Friedrich-Eckart-Straße 35, 81929 Munich, Germany, Tel +49 89 93008-0, E-Mail: info@pr-services.com

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3The Controller has appointed a Data Protection Officer, who can be reached as follows: Mr. Jaime Gallego
Data Protection Officer, Friedrich-Eckart-Strasse 35, 81929 Munich – e-mail: datenschutzbeauftragter@pr-services.com

1.4For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the person responsible), this website uses an SSL or SSL protocol. TLS encryption. You can recognize an encrypted connection by the string “https://” and the lock symbol in your browser bar.

Data collection when visiting our website

During the mere informational use of our website, i.e. if you do not register or otherwise transmit information to us, we only collect such data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

  • Our visited website
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you reached the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6 para. 1 lit. f DSGVO on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

Cookies

In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data and IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie.

Insofar as personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b DSGVO either for the execution of the contract or according to Art. 6 para. 1 lit. f DSGVO to protect our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

We may work with advertising partners who help us to make our Internet offering more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies). If we cooperate with aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in each case within the paragraphs below.

Please note that you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance or can exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
Opera: http://help.opera.com/Windows/10.20/de/cookies.html

Please note that if you do not accept cookies, the functionality of our website may be limited.

Contact

When contacting us (e.g. via contact form or e-mail), personal data is collected. Which data is collected in the case of the use of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for contacting you and the associated technical administration. The legal basis for the processing of this data is our legitimate interest in responding to your request pursuant to Art. 6 para. 1 lit. f GDPR. If your contact aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted after final processing of your request. This is the case if it is clear from the circumstances that the matter in question has been conclusively clarified and provided that there are no statutory retention obligations to the contrary.

Rights of the data subject

5.1 The applicable data protection law grants you the following data subject rights (rights of information and intervention) vis-à-vis the controller with regard to the processing of your personal data, whereby reference is made to the stated legal basis for the respective exercise prerequisites:

  • Right to information according to Art. 15 DSGVO;
  • Right to rectification pursuant to Art. 16 DSGVO;
  • Right to erasure pursuant to Art. 17 DSGVO;
  • Right to restriction of processing pursuant to Art. 18 DSGVO;
  • Right to information pursuant to Art. 19 GDPR;
  • Right to data portability according to Art. 20 DSGVO;
  • Right to revoke consent given in accordance with Art. 7 para. 3 GDPR;
  • Right to lodge a complaint pursuant to Art. 77 GDPR.

5.2 RIGHT OF OBJECTION

IF WE PROCESS YOUR PERSONAL DATA IN THE CONTEXT OF A BALANCING OF INTERESTS ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE AT ANY TIME ON GROUNDS ARISING FROM YOUR PARTICULAR SITUATION.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO FURTHER PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING IS FOR THE PURPOSE OF ASSERTING, EXERCISING OR DEFENDING LEGAL CLAIMS.

IF WE PROCESS YOUR PERSONAL DATA FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

Duration of the storage of personal data

The duration of the storage of personal data is determined on the basis of the respective legal basis, the purpose of processing and – if relevant – additionally on the basis of the respective statutory retention period (e.g. retention periods under commercial and tax law).

When processing personal data on the basis of explicit consent pursuant to Art. 6 para. 1 lit. a DSGVO, this data is stored until the data subject revokes his/her consent.

If there are legal retention periods for data that are required in the context of legal transactions or obligations similar to legal transactions on the basis of Art. 6 Para. 1 lit. b DSGVO, this data is routinely deleted after expiry of the retention periods, provided that it is no longer required for the fulfillment of the contract or the initiation of the contract and/or there is no legitimate interest on our part to continue storing it.

When processing personal data on the basis of Art. 6 para. 1 lit. f DSGVO, this data is stored until the data subject exercises his or her right to object pursuant to Art. 21 Para. 1 DSGVO, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defense of legal claims.

When processing personal data for the purpose of direct marketing on the basis of Art. 6 para. 1 lit. f DSGVO, this data is stored until the data subject exercises his or her right to object pursuant to Art. 21 Para. 2 GDPR exercises.

Unless otherwise stated in the other information in this statement about specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

Notes for customers and clients

Plasser Robel Services GmbH

Our handling of your data and your rights

Data protection information for customers, clients and interested parties in accordance with the EU General Data Protection Regulation (DSGVO)

With the following information we would like to give you an overview of the processing of your personal data by us and your resulting rights. Which data is processed in detail and how it is used depends largely on the services requested or agreed in each case. Therefore, not all statements contained herein may apply to you.

In addition, this privacy information may be updated from time to time. The latest version can be found at any time on our website at: https://pr-services.com/datenschutz/

Who is responsible for data processing and whom can I contact?

The responsible person in the sense of the DSGVO is:

Plasser Robel Services GmbH, represented by Ing. Karl Oberreiter, Industriestr. 31, D- 83395 Freilassing

You can reach our company data protection officer at:

Mr. Jaime Gallego, Friedrich-Eckart-Strasse 35, 81929 Munich – e-mail: datenschutzbeauftragter@pr-services.com

Type of personal data collected

We process the following personal data that we receive from you in the course of our business relationship:

  • Company name with legal form and address
  • Title and names
  • Phone numbers
  • Fax numbers
  • E-mail addresses
  • Field of activity or position

We process your data for the following purposes and on the following legal basis

We process personal data in accordance with the provisions of the European General Data Protection Regulation (DSGVO) and the German Federal Data Protection Act (BDSG):

  • For the performance of our contract as well as ancillary contractual services (e.g. warranty notifications or collection by manufacturer) and for the performance of pre-contractual measures (Art. 6 para. 1 lit. b DSGVO).
  • Due to legal requirements (Art. 6 para. 1 letter c DSGVO)
  • Tax laws as well as statutory accounting
  • Complying with requests and requirements from regulatory or law enforcement authorities.
  • the fulfillment of control and reporting obligations under tax law

We are subject to various legal obligations that entail data processing. These include, for example:

In addition, the disclosure of personal data may become necessary in the context of official/court measures for the purpose of gathering evidence, criminal prosecution or enforcement of civil claims.

  • Within the framework of the balancing of interests (Art. 6 para. 1 f DSGVO)

As far as necessary, we process your data beyond the actual fulfillment of the contract to protect legitimate interests of us or third parties. Examples of such cases are:

  • Assertion of legal claims and defense in legal disputes
  • Processing in the CRM system
  • For existing customers for direct marketing campaigns (e.g., by e-mail or postal mail). You can object to this use at any time.
    • Based on your consent (Art. 6 para. 1 a DSGVO), such as participation in a video conference organized by us or marketing purposes. – Inside our house
    • Within the scope of order processing
    • By outsourcing the production of certain products, you may be supplied directly by the manufacturer, to whom we transmit your data for this purpose.
      • Other third parties o Public agencies and institutions (e.g., financial or law enforcement authorities) in the event of a legal or regulatory obligation
      • Credit and financial service providers (processing of payment transactions)
      • Tax advisor or business and payroll tax and tax auditor (statutory audit mandate)

Consent given can be revoked at any time.

Who gets my data?

Employees for contact with you and contractual cooperation (incl. the fulfillment of pre-contractual measures)

Your data may be passed on to service providers who act as order processors for us, such as the software manufacturer of our CRM program. All service providers are contractually bound and in particular obliged to treat your data confidentially.

Data will only be passed on to recipients outside our company in compliance with the applicable data protection regulations. Recipients of personal data may be, for example:

  • e.g. German Commercial Code (HGB) and German Fiscal Code (AO), are required. The periods specified there for storage and documentation are generally six to ten years.
  • to preserve evidence within the scope of the statutory limitation provisions. According to Sections 195 et seq. of the German Civil Code (BGB), these limitation periods can be up to 30 years, with the regular limitation period being 3 years.
  • Others, if applicable.
  • Bavarian State Office for Data Protection Supervision in Ansbach

Is data transferred to a third country or to an international organization?

Your data will only be processed within the European Union and states within the European Economic Area (EEA).

How long will my data be stored?

We process and store your personal data as long as this is necessary for the fulfillment of our contractual and legal obligations. If the data is no longer required for the fulfillment of contractual or legal obligations, it is regularly deleted.

Exceptions arise insofar as legal storage obligations are to be fulfilled

If the data processing is carried out in the legitimate interest of us or a third party, the personal data will be deleted as soon as this interest no longer exists. The aforementioned exceptions apply here.

What data protection rights do I have?

You have the right to information under Article 15 GDPR, the right to rectification under Article 16 GDPR, the right to erasure under Article 17 GDPR, the right to restriction of processing under Article 18 GDPR, the right to object under Article 21 GDPR and the right to data portability under Article 20 GDPR.

Restrictions may apply to the right to information and the right to delete data in accordance with sections 34 and 35 of the BDSG.

In addition, there is a right of appeal to a competent data protection supervisory authority (Article 77 DSGVO in conjunction with Section 19 BDSG). The supervisory authority responsible for us is:

Is there an obligation to provide data?

Within the framework of the contractual relationship, you must provide those personal data that are required for the commencement, implementation and termination of the contractual relationship and for the fulfillment of the associated contractual obligations, or which we are legally obligated to collect. Without this data, we will usually not be able to conclude the contract with you or execute it.

Information about your right to object according to Article 21 of the General Data Protection Regulation (GDPR)

Right to object on a case-by-case basis

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(f) DSGVO (data processing on the basis of a balance of interests); this also applies to profiling based on this provision within the meaning of Article 4 No. 4 DSGVO.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.

Recipient of an opposition

The objection can be made informally with the subject “Objection” stating your name and address and should be addressed to:

Plasser Robel Services GmbH, Friedrich-Eckart-Straße 35, 81929 Munich, Germany